Job Description
Position Summary:
Member Service Representative I is responsible for building meaningful relationships with members while delivering efficient, accurate and exceptional service. As an employee of the credit union, Member Service Representative I is expected to promote Credit Union products and services to existing and potential members and work with a dedicated team of professionals to support the organization’s mission and values.
Minimum Qualifications (Education, Experience, Skills)
High school diploma or equivalent.
6 months of customer service experience.
Cash handling experience preferred.
Strong listening, communication, time management, and organizational skills.
Demonstrated ability to achieve assigned goals and performance expectations.
Successful completion of New Hire Training course and exam.
Ability to work independently and effectively in a team environment.
Professional appearance and demeanor.
Essential Duties and Responsibilities
Deliver exceptional member experience by consistently maintaining a positive and professional attitude while caring for members and resolving routine member questions.
Accurately process routine member account transactions such as deposits, withdrawals, loan payments, wires, etc.
Maintain a balanced cash drawer; follow branch operations, policy and procedures and risk management requirements.
Use strong communication skills to understand and clarify members’ financial needs, provide valuable options to assist members.
Identify and offer products and services to members and/or refer the member to an appropriate representative or partner to meet their financial needs.
Work with branch team members to achieve assigned personal and branch performance goals.
Participate in credit union campaigns, contests, member outreach efforts, community/business development events.
Adhere to credit union regulatory and compliance requirements including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Currency Transaction Report (CTR), Member Information Security Procedures (MISP).
Other Duties & Responsibilities
May be required to work weekends and/or extended hours, include attending community/business development events.
Perform other duties as assigned.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Monday-Friday - 8:30am-5:30pm
Rotating Saturday - 8:30am-2:30pm
Sunday - OFF
Full time - 40 hours/week
Job Tags
Full time, Work at office, Monday to Friday, Weekend work